HonorHealth is stepping in to bring high-quality care to communities in the East Valley and Florence
Earlier this year, Steward Health Care faced some financial hurdles and declared bankruptcy, leading to their facilities being up for sale.
Here’s the good news: HonorHealth has assumed full operational ownership of four Steward Health Care facilities and multiple outpatient physician practices. The hospitals will be branded as HonorHealth facilities beginning Thursday, Oct 3.
HonorHealth’s focus on high-quality, collaborative care will extend to these new locations.
With nearly 100 years of healthcare expertise in Arizona, we have a strong and proven track record for safety, clinical excellence and care that simply feels better. We’re excited to bring this same level of trusted care to communities in Florence and Phoenix’s East Valley.
Good things take time. We appreciate your patience during this transition.
General FAQs
Q: Why is this happening?
A: Earlier this year, Steward Health Care declared bankruptcy, leading to their facilities being up for sale. As part of our commitment to responsible healthcare development, we believe acquiring the four existing facilities, multiple outpatient physician practices and their established workforce is the best way to ensure you continue to have access to great healthcare.
Q: Will the same doctors and other team members continue working at these facilities?
A: To continue providing high-quality care, our intention is to retain all Steward Health Care staff, physicians and other team members as part of the operational ownership transition to HonorHealth on Thursday, Oct. 3.
Q: Will the signs at each of these locations change?
A: Yes. All facilities will be rebranded to HonorHealth.
Q: What happens between Wednesday, Sept. 11, when HonorHealth begins managing the facilities, and Thursday, Oct. 3, when HonorHealth plans to assume operational ownership of the facilities?
A: It takes time to transition licensure from Steward Health Care to HonorHealth, and to switch over to new tools and systems – like electronic medical records. Starting Sept. 11, HonorHealth will be managing the facilities using Steward’s software and tools. A transition to our standard operating procedures is planned to be completed by Oct. 3.
Q: Will the impacted locations remain open during the transition?
A: Yes, these locations will remain open during the transition period.
Q: What services will these locations provide?
A: The services at each facility and affiliated practices will remain the same.
Q: Will the hours of operation change?
A: No, the hours of operation will not change.
Q: How can I request my medical records?
A: You can request your Steward Health Care medical records via the MRO website.
Billing FAQs
Q: What if I have a balance or statement from a previous visit to these locations?
A: For services rendered:
- Prior to Wednesday, Sept. 11, please contact Steward Health Care by calling 888-527-1968.
- On Wednesday, Sept. 11, and any dates, thereafter, please call 623-300-9060.
Q: Should I pay HonorHealth or Steward Health Care for any services I received?
A: For services rendered:
- Prior to Wednesday, Sept. 11, please contact Steward Health Care by calling 888-527-1968.
- On Wednesday, Sept. 11, and any dates, thereafter, please call 623-300-9060.
Q: How do I pay a bill from Steward Health Care?
A: For services rendered:
- Prior to Wednesday, Sept. 11, please contact Steward Health Care by calling 888-527-1968.
- On Wednesday, Sept. 11, and any dates, thereafter, please call 623-300-9060.
Q: Will the payment plan I set up with Steward Health Care remain the same after the transition?
A: For services rendered:
- Prior to Wednesday, Sept. 11, your payment plan will remain as agreed upon with Steward Health Care.
- On Wednesday, Sept. 11, and any dates, thereafter, please call 623-300-9060 for assistance.
Q: Does HonorHealth offer payment plans and financial assistance for their patients?
A: Yes, HonorHealth offers payment plans and financial assistance for our patients. For services rendered on Wednesday, Sept. 11, and any dates thereafter. Please visit our financial assistance page for more information.
Q: Will my existing financial assistance with Steward Health Care carry over to HonorHealth?
A: No. For services rendered on Wednesday, Sept. 11, and any dates thereafter, financial assistance will follow HonorHealth’s policy.
Q: What do I do if I need financial assistance with my current bill?
A: For services rendered on Wednesday, Sept. 11, and any dates, thereafter, please contact 623-300-9060 for assistance or visit our financial assistance page for more information.
Q: Will my billing account number or online payment portal change?
A: Please refer to the guarantor/account number on your statement.
Q: Who can I contact if I have billing questions?
A: For services rendered on Wednesday, Sept. 11, and any dates, thereafter, please call 623-300-9060 for assistance. For more information about HonorHealth’s billing, please visit our understanding your bill page.