Frequently asked questions about pricing information

A: The information we provide on the HonorHealth website provides a general idea of the hospital prices for common inpatient, outpatient and diagnostic procedures. Your final bill may vary depending on the actual services provided, existing health conditions that may impact the procedure and your insurance coverage if you are insured.

A: The amount you owe depends on the benefits of your insurance plan. If you have health insurance, you should contact your insurance company directly to understand what your financial obligation will be. You may be asked to provide a procedure code which can be obtained from your physician's office.

A: We encourage uninsured patients to contact us at 623-300-9044 (select option 3) to see if you qualify for Medicaid or any other type of financial assistance.

HonorHealth provides care to anyone who comes to us, regardless of their ability to pay. We work with patients on a case-by-case basis. We encourage anyone with questions about the hospital bill to call our financial counselors in Patient Financial Services at 623-300-9044 (select option 2).

A: The estimated average price is the average price for all patients who had the same procedure. It is not a fixed quote. Remember, this estimate excludes physician services.

A: The amount you owe may vary due to a number of circumstances:

• Additional testing, medications, services or procedures ordered.
• The procedure planned may not be the procedure performed based on your physician's assessment.
• Pre-existing health factors such as obesity, diabetes or smoking may impact your medical needs.
• The type of insurance you have, your deductibles, coinsurance or out-of-pocket limits will determine your final bill.

A: Prices are revised each year on January 1 and are rarely subject to change during the year. To establish prices, we consider many factors, including:

• The cost of providing staff, equipment, facilities, medications and other supplies.
• The amount of time our facilities and staff are involved in providing services.
• Insurance company contracts.
• Information provided by the Centers for Medicare and Medicaid Services, the federal agency that manages the Medicare and Medicaid program.

A: Yes. Prices for these procedures are blended rates and are revised annually on January 1. Contact your insurance company directly to understand which services are covered and which location is more cost effective.

A: The price may be less because the cost of running an outpatient location is less than a hospital that is open 24 hours a day, 7 days a week.

A: The price information is valid for HonorHealth inpatient and outpatient locations, including hospitals.

A: This question is best answered by your insurance company. Contact information for your insurance provider can typically be found on your insurance card. In the event you need assistance, please call a HonorHealth representative at 623-300-9044.

A: Current Procedural Terminology (CPT) codes are five-digit codes used by all hospitals, physicians and insurance companies to identify a specific type of service or procedure. Diagnosis-Related Group (DRG) codes are a system used to classify hospital cases for the purpose of reimbursements from programs such as Medicare.

A: You contact a customer service representative by calling 623-300-9044 Monday – Friday, 8 a.m. to 4:30 p.m.

A: Health care value refers to a combination of quality and cost. HonorHealth continues to provide high quality care efficiently and cost-effectively. We carefully control our costs and consistently are in the lowest 25 percentage of costs compared to hospitals of similar size in the nation. This translates to prices that are significantly less than other hospitals' prices.

A: To request a pricing estimate for specific services, please use the MyChart Guest Cost Estimate tool.