Frequently asked questions
Find answers to common questions about HonorHealth services, hospitals and more. If you’re not able to find the answer to your question, feel free to contact us.
See frequently asked questions for:
Hospitals and gift shops
Q. What are the gift shop hours at the hospitals?
A: HonorHealth hospital gift shops are unique, easily accessible and well-stocked for patients. Gift shop hours vary by location.
Q. Do the gift shops sell flowers?
A: HonorHealth gift shops offer special items such as flowers, stuffed animals, balloons and greeting cards as well as personal care items.
Q. Do the gift shops deliver to patient rooms?
A: Gift delivery to patient rooms from the gift shops is available upon request. Gift cards are also available.
Q. Who can I talk to about how I am feeling?
A: Volunteer clergy of different denominations and faiths will visit patients upon request. Please ask your nurse to call the Information Desk.
Q. Where can I file a grievance?
A: If you or your family member has an item of concern, please contact HonorHealth Patient Relations to help you resolve the issue.
Q. Are cell phones allowed in the hospital?
A: Cell phones are allowed in the hospital. Please avoid talking on cell phones in areas that will disturb patients, and do not use any kind of photography, videotaping or audio recording without the express permission of the patient and staff.
Q. Is there internet access in the hospitals?
A: HonorHealth offers complimentary Wi-Fi in each of its hospitals.
Medical records
Q. How and where can I get my medical records?
A: Upon request, HonorHealth will send pertinent records to your physician for continued care at no charge. For other requests, contact your hospital or medical office directly for pricing information. To avoid delay in processing your records request, please complete the medical records release form (PDF*).
Procedure costs and insurance
Q. How can I find out about procedure costs?
A: You can explore average pricing and cash pay pricing options for the most common procedures performed at HonorHealth locations.
Q. Which insurances do you accept?
A: See more about insurance plans HonorHealth accepts.
Maternity care
Q. How can I register to deliver my baby?
A: You can pre-register for your delivery by completing our pre-registration questionnaire in MyChart. If you’re new to HonorHealth and don’t have an account, you’ll need to create one before pre-registering by following these steps.
Events and classes
Q. How do I register for an event or class?
A: Please visit HonorHealth's event listing to explore upcoming events. Each event will have a "Register Now" link you can use to reserve your spot at the event. If you have questions or need assistance, please call 623-580-5800.
Note: All forms are in Adobe PDF format, requiring free Adobe Reader software.