MyChart FAQs
Q: Who can sign up for MyChart?
A: You must be at least 13 years of age. For children under age 13, a proxy can be assigned to access their MyChart information through their active account.
Q: How do I sign up for MyChart?
A: Please visit our MyChart page for information on the ways you can sign up.
Q: Can I use MyChart to view health information for my child or another adult in my family (proxy access)?
A: Yes, you can request proxy access for children (up to age 18) and adults. Once the child turns 18, proxy access is deactivated. View our MyChart proxy access page for more information.
Q: Who can see my MyChart information?
A: Your HonorHealth provider and care team can see your MyChart information, but no one else can view it without your permission.
Q: Can my spouse and I share one MyChart account?
A: No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account. However, you may choose to assign proxy access through MyChart.
Q: Is there a fee to use MyChart?
A: No. MyChart is a free service.
Q: How can I make an appointment with a primary care provider?
A: Current patients can schedule appointments with their primary care provider through MyChart. Simply log in to your account or call the HonorHealth Customer Navigation Center at 623-580-5800.
New patients: Visit mychart.honorhealth.com/mychart/openscheduling.
Current patients: Visit mychart.honorhealth.com/mychart/scheduling.
Q: How can I make an appointment with a specialty provider? Where do I get a referral?
A: Only current patients can schedule appointments with specialty providers using MyChart. Log in to your account to receive your referral and authorization for specialty care.
New patients: Please request a referral.
Q: Can I contact my provider through MyChart?
A: Yes, you can send your provider a secure message using your MyChart account if you’ve had an appointment with them within the past year and a half or have an upcoming appointment in the next 30 days.
Please note: If this is a medical emergency, please call 911. If you are experiencing a mental health crisis, call or text 988 or chat 988lifeline.org.
Q: If I send a message through MyChart to my provider, when can I expect a reply?
A: You'll receive a response within two business days. Please don't use MyChart for urgent matters or emergencies. Instead, contact your provider's office directly.
Q: When can I see my test results in MyChart?
A: Your test results will be automatically released once they have been finalized.
Please note: Your physician may take a few days to review your results and provide feedback.
Q: What are test result data trends?
A: Data trends analyze historical and current laboratory test results, then visualize them in a graph format to reveal year-over-year or month-over-month patterns.
Q: How do I view data trends in my test results?
A: Log in to your MyChart account > Click Menu > Select Test Results > Click on one of your test results > Select Compare result trends.
Q: Why do some of my test results not show data trends?
A: Data trends in MyChart can only retrieve results from labs processed by the same company. If your lab work is conducted by different companies, we cannot ensure consistent results, as it's not a direct one-to-one comparison.
Q: Where can I find my immunization records?
A: Log in to your MyChart account > Click Menu > Select Health Summary > Click Immunizations.
Q: What if I have questions?
A: Most questions can be answered within your MyChart account through secure messaging. Log into your account, select New message then select:
Ask a customer service question
- Customer service question
- Physician billing questions
- Compliment
- Request my records
- Hospital billing questions
- Complaint
- Billing account summary
Ask a medical question
- Questions for your care team
- Attach visit-related document
- Prescription question
- Test results question
- Visit follow-up question
- Non-urgent medical question
- Referral request
For other questions, technical problems or to receive an activation code for MyChart, please call the HonorHealth Customer Navigation Center at 623-580-5800.
Q: I forgot my password. What should I do?
A: Click the Forgot password link on the MyChart sign-in page or the Forgot Password or Username? link in the MyChart app. Or call the HonorHealth Customer Navigation Center at 623-580-5800 for assistance.
Q: Can I pay my bill online?
A: Yes, MyChart offers convenient online bill pay for all your HonorHealth accounts.
Log in to pay: Visit mychart.honorhealth.com/mychart/billing/summary.
Pay as a guest: Visit mychart.honorhealth.com/mychart/billing/guestpay.
Q: Where can I update my personal information (home address, email or change my password)?
A: To update your personal or security information, select Menu from the top toolbar in your MyChart account and use the Account Settings section.
Q: Can I print information from MyChart?
A: Yes, you can print information in an easy-to-read format by clicking the printer icon in the top right corner of the screens that contain health information. This makes it easy to share health information with other healthcare facilities, an employer or school. We recommend using this feature when logged into your account on a web browser for the best experience.
Q: Is MyChart secure?
A: Great care is taken to ensure your health information is kept private and secure. Access to your information is controlled through secure activation codes, and personal usernames and passwords. Each MyChart user has a unique password, and that account cannot be accessed without it. Unlike conventional email, all MyChart messaging is done while you’re securely logged into the MyChart website or app.
To help us keep your information secure, please do not share your credentials with others. If you require proxy access for a child or adult patient, please visit our MyChart proxy access page for more information.
Q: I was logged out of MyChart. What happened?
A: HonorHealth does everything possible to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 19 minutes, you’ll receive a warning message allowing you to continue or log out. This will happen after every 19 minutes of inactivity up to 90 minutes. At that point, you won’t receive a warning, you’ll be automatically logged out. It’s recommended that you log out of your MyChart session if you need to leave your computer for even a short period of time.
Q: Is my activation code my username?
A: No. Your activation code is not your MyChart username or password. You’ll only use this code to log into MyChart for the first time. (The code will expire after you have used it or after 30 days.) When you log into MyChart the first time, you’ll be prompted to create your own unique MyChart username and password. Your username needs to be a minimum of three characters, maximum of 20. Your password should be at least eight characters with one uppercase and one lowercase letter, one number and one special character.
Q: My activation code doesn't work. What should I do?
A: For your security, your one-time activation code expires after 30 days. You’ll have a maximum of five activation attempts before the code no longer works. If you’re experiencing problems with your activation code or need a new one, please call the HonorHealth Customer Navigation Center at 623-580-5800.
Please note: If the activation code is for your child’s MyChart account, and they are 13 years of age or older, they will need to activate their account using the code.
Q: Can I share videos with my provider through MyChart?
A: Currently, you can only share photos and document attachments in MyChart, not videos. You can upload GIF, JPG, PNG, TIFF, BMP, TIF or PDF files. Please limit attachments to one file at a time.